How can we help?
Have questions about home internet, California Lifeline, business internet, or available service options? Contact Luma Wireless and we'll help you find the information you need.
Customer & Service Questions support@mylumawireless.com Interested in Working With Luma Wireless? onboarding@mylumawireless.comHelpful answers before you get started.
Find quick answers about home internet, business internet, California Lifeline, service availability, and getting connected.
Internet & Service Questions
How do I know if internet service is available at my address?
Internet availability can vary by location. Contact Luma Wireless or provide your service address so available options can be reviewed for your area.
How long does it take to get connected?
Installation and activation times vary depending on the selected service, location, provider availability, and whether installation is required.
Do internet plans require a contract?
Contract requirements and plan terms can vary by service and provider. Available terms will be provided before you select a service.
What information do I need to get started?
Your name, service address, and contact information are typically needed to check service availability and help you explore available options.
Can Luma Wireless help me compare available internet options?
Yes. Luma Wireless can help you explore available internet options based on your location, service needs, and available provider coverage.
Who handles my account after my internet service is activated?
Billing, repairs, technical issues, and ongoing account management are generally handled directly by the selected service provider after activation.
California Lifeline Questions
What is the Lifeline program?
Lifeline is a government benefit program that may help eligible consumers receive discounted phone service through participating service providers.
How do I qualify for Lifeline?
Eligibility may be based on household income or participation in qualifying government benefit programs such as SNAP, Medicaid, SSI, or other approved programs.
How do I apply for California Lifeline through Luma Wireless?
California Lifeline enrollment through Luma Wireless is completed in person. Eligibility and final approval are determined according to applicable Lifeline program requirements and participating provider rules.
Does applying guarantee that I will receive a device or service?
No. Eligibility approval, device availability, service offerings, and plan availability are determined by the participating Lifeline provider and applicable program requirements.